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标题: KT恢复时间还是未知。 [打印本页]

作者: fenggenet 时间: 2023-6-4 22:47
标题: KT恢复时间还是未知。

Hello,

The data center team is gradually bringing the servers up in order and running the servers for testing network configurations.

There is no exact time for recovery yet.

We will notify you when your server was back to online.

We appreciate your patience as our teams continue the work to restore service.

Thank you and apologize for the inconvenience.

刚发了个邮件给客服，还是回了这个。

这时间有点长

作者: 闻风听雨 时间: 2023-6-4 22:49
翻译省流= =

您好，

数据中心团队正在逐步按顺序启动服务器并运行服务器以测试网络配置。

目前还没有确切的恢复时间。

当您的服务器恢复在线时，我们会通知您。

感谢您在我们的团队继续努力恢复服务时的耐心等待。

谢谢您，对于给您带来的不便，我们深表歉意。

作者: 苍蝇也是肉捏 时间: 2023-6-4 23:06
信不信起码半个月以上

作者: ALPP 时间: 2023-6-4 23:22
比oneman离谱多了,怕不是老板去美帝闲鱼淘硬件自己搬去机房换

作者: fenggenet 时间: 2023-6-5 20:30

苍蝇也是肉捏发表于 2023-6-4 23:06
信不信起码半个月以上

到今天为止，已经半个月了。

作者: do99 时间: 2023-6-6 11:56
This is an automated response letting you know that we have received your ticket. We have placed this ticket in a support queue below and we are taking care of tickets in the order they are received.

Basic - 24x7x8 (included) 24/7 support / Response time in 8hrs / Hardware replacement in 24hrs

Essential - 24x7x4 ($19.00) 24/7 support / Response time in 4hrs / Hardware replacement in 4hrs / 30mins per month of Advanced Support

Plus - 24x7x2 ($49.00) 24/7 support / Response time in 2hrs / Hardware replacement in 2hrs / Advanced Server Replacement in 8 hours / 120mins per month of Advanced Support

Pro - 24x7x1/4 ($99.00) 24/7 support / Response time in 15 minutes / Hardware replacement in 1hr / Advanced Server Replacement in 4 hours / 240 minutes per month of Advanced Support

For all network issues:
Please make sure you have a traceroute/MTR report showing the source and destination IP address. This will give us a better understanding of the issue at the time it was reported. We will not be able to troubleshoot network issues if no traceroute/MTR report is attached with source and destination IP's.

Please let us know if you need to upgrade your support tier and we can have it adjusted for you.

We also have a wide range of self-managed tools you can use in our web portal.

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