The status of your ticket (2216687) has been changed from Open to On-Hold by Philip M.
This update was added:
Hello bang hua huang,
Your account has been found to contain material that appears to be file storage, which is a violation of our Terms of Service. This content must be removed immediately.
As per the terms of service, all files stored on our servers must be web accessible and related to your site. To protect your account from further action you must agree to our request for compliance. Please respond to this message stating your intent to do so. You may either log into your control panel with us, and access this ticket via the 24/7 help desk, or provide this ticket number to our Live Chat or phone representatives.