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在photonvps专区发了几贴都不见回复~~提交ticket也从来不正面回复我的问题~~只好在人气高的地方来发帖！！
先讲下事情经过~~8月份旅游~~一个月有15天以上的时间网站不能访问~~这件事情我没有追究，但是回来之后刚刚回复两天时间他们工作人员就屏蔽了我网站的IP，说是我的VPS一直在输出huge attack~~然后我一直提交ticket，一直催，最开始回复我说12个小时之后开通，后来莫名其妙的变成了24个小时，但是最后在我一直提交ticket催促的情况下变成了113个小时才恢复，恢复之后他们的客服人员说“仔细研究细节之后给我更多细节“，然后经过他们“仔细研究”之后的结果是我的VPS不是攻击别人而是被人攻击~~接下来不到两天时间，网站再次被屏蔽，我提交ticket追问，给出的回复是我又在攻击他人，并称之前所说的“被攻击”是一个mistake~
我上一次付费到现在，网站能正常访问的时间不到48小时，我申请退款，但是PV的senior admin却以“滥用主机”为由拒绝退款~~所以~~
请photonvps专员正面回答我的以下疑问！！
1. I have to tell you something once more:I did not attack anybody from this VPS~If you can stand for your company~Then please make sure you are ready to say that in the Court!
2. you said 12 hours first,then 24,But the final number is 113,Dont you think you should say something about that? Dont you think you have Violation your customer's rights??
3. you said "We are looking on your issue and we will get back to you soon with further details." then you tell me "My VPS was attacked",yesterday you told me "thats a mistake" which one is true?? thats all up to you ~~Do you think so?
4. Suppose , As you said my VPS was attacked, then , have you ever give me some time to deal with that??so,if your customer's VPS was hacked~~then you will charge them~and refuse to serve them? right??
5. I know you keep my IP nulled because you(your company) believed I violation your right~But please give me a reason:Why my VPS keep offline more than 15 days last month~I think you violationed my rights!
6. I told you : Do tell me why before or after you nulled my VPS~ But whats the result??? I'm wondering if that stand for you can stop or cancel your customer's VPS with out any reason?? so nobody can make sure our websites/files safety when we put them on your server!!right????
Please answer my question above all~~
NOW I dont want to ask my money back~~and also you can keep my VPS offline~even you can refuse to give me ba backup data~~That's ok~~What a big deal~But please answer my questions above all!
以下为photonvps的senior admin回复原文
1. Ok, however if you're VPS was compromised and you did attack someone without you knowing you're still responsible for their actions as the VPS is under your account.【你的VPS被黑客拿下了你也有责任，因为在我的账号下~~ --- 事情的经过是从你们说我的VPS输出huge attack开始就一直屏蔽IP，怎么处理？？】
2. VPS was suspended for 24 hours, if the VPS did not come up due to OS issues that's not our problem since it has to do with your configuration.【传说中的senior admin现在说的是网站被关停113个小时是因为我自己配置的问题~~他们系统只屏蔽了我24小时~~~那不是他们的问题~~~】
3. No.【他们ticket回复我的内容变了几次，我问他们是不是可以随心所欲的更改自己的回答，客户不知道哪一个是真的~~他的回答很干脆：NO】
4. No cancellation was submitted.【这个难道是“没删除你的订单都是给你面子了”的意思么？？？】
5. Your VPS crashed and we do not proactively monitor your VPS unless you pay for it.【我外出旅游一月，网站offline时间超过15天~~他们说的我的VPS崩溃，他们没有理由负责~~除非我付钱~~~好吧~~我开始使用PV的时候没有任何操作面板~~后来有了但也没有通知过~更没有给过我帐号密码什么的~~请问VPS都已经挂了，我应该怎么来对它负责？？】
6. Your VPS was doing an large outbound attack effecting other users on this same node, we had to null your IP due to the size of this attack.【我说过很多次让他们关停VPS请通知我一下~~我问为什么关停这么多次这么长时间都没有通知~~他的回答是“因为我VPS输出攻击影响了母鸡上的其他客户，所以给我关停了~~” 关停和通知之间有什么关系？？？】
我回复他们之后 并将发帖地址贴在ticket内~他们决定恢复我的主机~~虽然我告诉他们这已经没有意义 但是他们还是坚持恢复了 恢复之后宕机频率如下
[ 本帖最后由 xulei_928 于 2011-9-29 23:59 编辑 ] |
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发表于 2011-9-29 00:47:53
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